Shipping policy

Thank you for shopping with LUTYN.

Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed on weekends or public holidays.
Shipping Time
Standard delivery within South Africa usually takes 2–7 business days, depending on your location.
Delivery times may be longer during busy periods, sales, or holidays.
Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email or SMS (where available).

Delays

While we aim to deliver your order on time, LUTYN is not responsible for delays caused by courier companies, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order. LUTYN is not responsible for orders delivered to an incorrect address provided by the customer.